Exchange and Return

Shopping in our online - shop you can be sure that your rights are guaranteed to be met. The order of the sale, exchange or return of goods through online store are governed by laws and other legal acts of the Russian Federation, including Law of the Russian Federation from 07.02.1992 № 2300-1 « On Protection of Consumers' Rights , Rules of the sale of goods remotely, approved by the RF Government Decree of 27.09.2007 № 612 and the Rules of the sale of certain products , approved by the Government Resolution dated 19.01.1998 № 55.
 
TERMS OF EXCHANGE AND RETURN appropriate quality
If the purchased item you have not approached you on a style , size, coloring, complete set, you can give it up, returning it to the online store within 14 days of receipt , or exchange the item you are not coming up on the other.
Remember that an exchange or refund goods of good quality is provided , if such goods were not in use, its marketability , consumer properties, labels , labels and packaging, as well as your proof of its payment (trade or cashier's check ) .
 
Exchange of goods or refund for returned goods ( excluding shipping charges) is made within ten (10 ) days of receipt of your application and the return of the goods . In an exchange or refund the product you have to pay the shipping cost .
 
To place an exchange or refund the goods of good quality you need to contact us ( filling out the form in the website sector "Contact Us " or by sending a letter by email: arinaderusso@mail.ru) and communicate its decision to exchange or return your purchase. Then should make a statement showing your passport data in the form that you send a statement and send the returned product with the application and a copy of your passport by post to the address of the Online Store ARINA DE RUSSO no later than seven (7 ) days of receipt of goods .
 
Shipping charges shall be payable online store , if you got a product that does not match your order on the range , size, model , color, equipment , number , our fault. In other cases, you will be reimbursed only the cost of the goods.
 
When exchanging or returning the items , we recommend that you use the postal services of DHL.
 
Please note that in the event of a dispute between the online retailer and the purchaser of the fact that finding the product or not in operation, they are resolved by the examination of the goods. The cost of the examination is the party which is not in favor of the expert conclusions .
 

 The list of non-food products of good quality that can not be returned or exchanged for other goods similar size, shape , size , style , color or configuration approved by the RF Government Decree of 19.01.1998 № 55