Payment and delivery

 Dear Customers!
 
We are glad to offer you the following ways of payment:
 
-credit or debit card (VISA, MasterCard, Diners Club, JCB),
 
-cash (valid only in Russia),
 
-Pay Pal.
 
PAYMENT upon delivery (valid only in Russia)
You can pay cash for your order to EMS courier. No prepayment is required in this case. You just need to choose desired items in our  online store, submit filled in application form and pay cash to EMS courier upon the delivery. 
 
Please note that: if the order exceeds 50 000 RUB ( including shipping costs) you have to collect  your parcel  in the nearest EMS service center by yourself.
  
PAY BY CREDIT CARDS
You can pay for your order by the credit card directly on our website arinaderusso.com . All the payments are processed via secure online payment system - ROBOKASSA. So no information about your credit card is stored at our website, but securely processed by online payment system. We accept cards VISA, MasterCard, Diners Club, JCB.
 
Please note that the delivery will be made ​​directly to the owner of a credit card. In case if the order is going to be received by different person, the recipient has to provide a letter of attorney, identity document and sign the delivery documents to the order ( receipt , bill of lading ). A copy of the letter issued by the person performed the payment shell be also passed to EMS courier or post office employee.
 
The list of acceptable identity documents is presented below:
________________________________________
For citizens of  Russian Federation:
- Passport of  Russian Federation;
________________________________________
For citizens of other countries and persons without citizenship :
- A document served the basis for issuing your bank card ( for the payer ) ;
- The national passport of a foreign citizen;
- Diplomatic passport of a foreign citizen;
- Temporary residence permit for staying in Russia for persons without citizenship ;
- Permanent residence card for persons without citizenship ;
- The document specified in the migration card on the basis of which the foreigner entered the territory of  Russian Federation;
- A refugee certificate or certificate of considering an application for refugee status on the territory of  Russian Federation
 
DELIVERY TO RUSSIA
 
 We have several delivery methods:
-by Russian post (cheapest ,but not always fastest way of delivery. The time of delivery varies from 7 to 21 days),
-by EMS express post (delivery from 3 to 10 days).
 
If you choose the delivery by EMS express post, the courier will contact you on delivery day in advance to confirm the delivery time.
If you miss the delivery at  specified address, the courier will contact you again to confirm  new delivery time. In the case if you miss the delivery second time, your parcel will be send to the EMS service center where you have to collect it by yourself. The parcel will be stored at EMS service center within  5-7 days. Upon expiration of this period  online store arinaderusso.ru has the right to cancel the order. If the order has been paid, you have to submit the application form for refund of money back (excluding shipping costs) to our e-mail address: arinaderusso@mail.ru.
 
If for some reason you are not able to accept the order at specified time please contact us ASAP and we arrange different delivery time suitable for you.
 
Upon delivery, please check completeness, quantity, quality and other parameters of your order ( style, size, color etc.)  in the presence of the courier. In case of non-compliance, you have the right to refuse accepting the order, stating the reason for the refusal in the act provided by EMS courier. If the order has already been paid, the payment for returned goods ( excluding shipping costs ) will be made based on written request within 10  days.
 
Please note that if you make any changes in shipping address after the order has already been placed, the cost of delivery may change.
  
DELIVERY TO OTHER COUNTRIES
 
We do the delivery to other countries,but  the cost and time of delivery should be clarified.
 
We kindly recommend you to register on our website because of the next reasons:
First of all, all newly registered customers are provided 5% of discount on your first order.
You can also track your purchase, ask any questions and receive savings discounts from each purchase using your personal account.
 
We hope that you will have a great time shopping with us!